Question 1

What is Designar.ai?

Accepted Answer

Designar.ai is an AI design platform. You can create logos, transform product photos, generate videos, restore old photos, make greeting cards, and more. No design skills and no prompt writing needed. You describe what you want, the AI does the rest.

Question 2

Do I need any design experience?

Accepted Answer

No. Designar.ai is built for people who are not designers. Most tools work by uploading a photo or answering a few short questions, then the AI handles the result.

Question 3

Can I use Designar.ai in Arabic and English?

Accepted Answer

Yes. The platform works in both, and the design tools handle Arabic text and typography properly, not as an afterthought.

Question 4

Is Designar.ai available on web and mobile?

Accepted Answer

Yes. You can use Designar.ai in your browser, or download the app on iPhone and Android. Your account, tokens, and designs sync across all of them.

Question 5

Do I need to download the app, or can I use the website?

Accepted Answer

Either works. Same account, same tokens. Many users start on the website and switch to the app for convenience.

Question 6

How do I create an account?

Accepted Answer

Click sign up, enter your email and a password, and you are in. You can also sign up with Google or Apple. You receive free tokens right after signing up so you can start creating immediately.

Question 7

Is there a free version?

Accepted Answer

Yes. You get free tokens when you sign up, plus free tokens each day. You can also earn more for free through the gamification feature in the mobile app, or by referring a friend. You can try the platform without paying. See the pricing page for what the free plan includes.

Question 8

What are tokens?

Accepted Answer

Tokens are what you spend to create with Designar.ai. Each generation (a logo, a product shot, a video, and so on) costs a set number of tokens. Different tools cost different amounts based on how much work the AI does.

Question 9

How do I get tokens?

Accepted Answer

Several ways: free tokens on signup and daily, extra free tokens through the mobile app's gamification feature and by referring friends, a subscription plan that gives you a monthly token allowance, top-ups if you are subscribed and need more before your next cycle, and one-time token packs if you want to buy tokens without subscribing.

Question 10

How much does each tool cost in tokens?

Accepted Answer

The token cost is shown on each tool before you generate, so you always know the cost in advance. Heavier tools like video cost more than lighter ones.

Question 11

What happens when I run out of tokens?

Accepted Answer

You can subscribe to a plan for a monthly allowance, buy a one-time pack without subscribing, or if you are already subscribed, buy a top-up to add more right away. Free daily tokens also keep coming each day.

Question 12

Do my tokens expire?

Accepted Answer

It depends on the type. Free tokens (both signup and daily) do not expire and stay in your account until you use them. For paid subscribers, monthly tokens roll over into the next month up to your rollover cap. Yearly plan tokens are valid for the full year, and one-time pack tokens never expire.

Question 13

What are the different token types in my account?

Accepted Answer

You can hold tokens in separate balances: your monthly plan tokens, top-up tokens (if subscribed), and one-time pack tokens. They are shown separately in your account so you always know what you have.

Question 14

In what order are my tokens used?

Accepted Answer

When you create something, free daily tokens are used first, then your subscription tokens, then top-up tokens, and one-time pack tokens last. This protects your permanent tokens so they are only used when nothing else is available.

Question 15

Can I see my token balance?

Accepted Answer

Yes. Your current balance is always visible in your account, with each token type shown separately.

Question 16

What is token rollover?

Accepted Answer

Rollover lets paid subscribers carry unused monthly tokens into the next month instead of losing them. The longer you stay subscribed without interruption, the more you can carry forward.

Question 17

Who is eligible for rollover?

Accepted Answer

Paid subscribers only (Starter, Pro, Ultimate). Rollover applies to your monthly subscription allowance, so free plan users are not part of it. Free tokens do not expire and stay in your account until you use them.

Question 18

How much can I carry over?

Accepted Answer

Your rollover cap is a multiple of your plan's monthly token allowance and rises as you stay subscribed. Stages: New (months 1–3) at 1.5x, Growing (months 4–6) at 2x, Loyal (months 7–9) at 2.5x, Champion (months 10–12) at 3x, and Legend (month 13+) at 3.5x (maximum). Your current stage and cap are shown in your account.

Question 19

How is my rollover calculated each month?

Accepted Answer

At the end of each billing cycle, your unused tokens are compared to your cap. Whichever is lower carries forward, then your new month's tokens are added on top.

Question 20

Does subscribing yearly help my rollover?

Accepted Answer

Yes. Yearly subscribers start at a higher rollover cap from day one as a reward for committing upfront, and continue to progress month by month from there.

Question 21

What happens to my rollover tokens if I cancel?

Accepted Answer

If you cancel, your accumulated rollover tokens are forfeited and your loyalty progress resets to the start. If you subscribe again later, you begin fresh.

Question 22

What happens to rollover if I upgrade or downgrade my plan?

Accepted Answer

If you upgrade, your existing rollover balance is kept and your cap rises to match the new plan. If you downgrade, your balance is trimmed to the new plan's cap. In both cases your loyalty progress continues uninterrupted.

Question 23

Do top-up tokens count toward rollover?

Accepted Answer

No. Top-up tokens sit in a separate balance and are never affected by rollover, plan changes, or cancellation.

Question 24

What plans do you offer?

Accepted Answer

A free plan, paid monthly plans with increasing token allowances, and a yearly option that gives a discount versus paying monthly. See the pricing page for current plans, token amounts, and prices.

Question 25

What is the difference between the plans?

Accepted Answer

Higher plans give you more tokens each month and unlock higher limits on heavier tools. The free plan is for trying things out. See the pricing page for the full comparison.

Question 26

Is the yearly plan cheaper?

Accepted Answer

Yes. The yearly plan costs less than paying month by month, the token allowance is valid across the full year, and you start at a higher rollover cap. See the pricing page for the exact discount.

Question 27

How do I upgrade or downgrade my plan?

Accepted Answer

On the website, change your plan from your account settings. On mobile, plan changes are handled by the store: manage your subscription directly in your Apple App Store or Google Play subscription settings.

Question 28

How do I cancel my subscription?

Accepted Answer

You can cancel anytime. If you subscribed on the website, cancel from your account settings. If you subscribed in the app, cancel through your Apple App Store or Google Play subscription settings, since the store manages app subscriptions.

Question 29

What happens when I cancel?

Accepted Answer

You keep access until the end of the period you already paid for. After that, your account moves to the free plan and you will not be charged again. Note that cancelling forfeits any rollover tokens you have built up.

Question 30

Will I be charged automatically?

Accepted Answer

Paid plans renew automatically at the end of each cycle so your access continues without interruption. You can turn off auto-renewal by cancelling before the renewal date.

Question 31

How do I update my payment method?

Accepted Answer

On the website, update it in your billing settings. In the app, payment methods are managed by Apple or Google in your device account settings.

Question 32

What payment methods do you accept?

Accepted Answer

On the website, payments are processed securely by card. In the app, payments go through the Apple App Store (iPhone) or Google Play (Android) using whatever payment method you have set up there.

Question 33

Why does the app use Apple or Google to pay instead of a card directly?

Accepted Answer

Apple and Google require all digital purchases inside their apps to go through their own billing systems. This is their rule for app stores, not a Designar.ai choice. It also means your payment is handled securely by Apple or Google.

Question 34

Is my payment information safe?

Accepted Answer

Yes. Designar.ai does not store your card details. Website payments are handled by a secure payment processor, and app payments are handled by Apple or Google.

Question 35

What currency are prices in?

Accepted Answer

In most countries, prices are shown in your local currency on both the website and the app. In the app this follows your App Store or Google Play region. Where local currency is not supported, prices are shown in US dollars.

Question 36

I paid but my tokens did not appear. What do I do?

Accepted Answer

Tokens are usually credited within moments of a successful payment. If they do not appear, refresh or sign out and back in. If it still does not show, contact support at support@designar.ai with your payment details and we will fix it.

Question 37

What is a top-up?

Accepted Answer

A top-up is an add-on token pack you can buy when you have used up your monthly tokens and do not want to wait for your next cycle. It adds tokens to your account right away.

Question 38

Who can buy top-ups?

Accepted Answer

Top-ups are for active subscribers only. If you are on the free plan, either subscribe to a paid plan or buy a one-time token pack instead.

Question 39

Do top-up tokens expire?

Accepted Answer

Top-up tokens are valid for 1 year from the purchase date. They sit in a separate balance and are not affected by your monthly reset or the rollover system.

Question 40

How is a top-up different from upgrading my plan?

Accepted Answer

A plan upgrade gives you a higher token allowance every month going forward. A top-up is a one-time addition of tokens valid for 1 year from the purchase date, separate from your monthly cycle. Use a top-up for a short-term need; upgrade if you consistently need more.

Question 41

What is a one-time token pack?

Accepted Answer

A one-time pack lets you buy tokens without subscribing. Pay once, get tokens, use them whenever you want. No monthly plan, no renewal, and the tokens do not expire.

Question 42

Who are one-time packs for?

Accepted Answer

People who do not want a monthly subscription but still need tokens, for example to try the platform properly or to handle an occasional batch of work.

Question 43

Can subscribers buy one-time packs?

Accepted Answer

No. If you have an active subscription, you use top-ups instead. One-time packs are only available to users without an active subscription.

Question 44

Do one-time pack tokens expire?

Accepted Answer

No. They stay in your account until you use them, with no expiry.

Question 45

What can I access with one-time pack tokens?

Accepted Answer

While you have tokens left in your one-time pack balance, you can use all features available on the platform, including options normally reserved for subscribers. Once that balance reaches zero, your account returns to the free plan.

Question 46

What if I subscribe later?

Accepted Answer

Your one-time pack tokens stay in your account. They are kept and used after your subscription and top-up tokens, so you never lose them by subscribing.

Question 47

Do one-time packs include rollover?

Accepted Answer

No. The rollover loyalty system is for subscribers only. One-time pack tokens already never expire, so they do not need rollover.

Question 48

How do I download my designs?

Accepted Answer

Once a design is ready, download it directly from the result screen. Your downloads are saved to your device.

Question 49

What file formats do I get?

Accepted Answer

It depends on the tool. Images come as PNG, including transparent and print-ready versions where supported. Vector outputs come as SVG. Videos come as MP4.

Question 50

Where can I find my past designs?

Accepted Answer

Everything you create is saved to your account under "My Artworks", so you can return to it later from any device where you are signed in. You can also view creations you liked from other users under "Liked Artwork".

Question 51

Can I use my designs commercially?

Accepted Answer

Yes. You can use the designs you create with Designar.ai for commercial purposes.

Question 52

Are the designs high quality enough for printing?

Accepted Answer

Yes. The outputs are suitable for printing. If you need even higher quality, you can run your image through the Upscaler feature to increase its resolution significantly before printing.

Question 53

How do I change my email or password?

Accepted Answer

You can update both from your account settings.

Question 54

Can I delete my account?

Accepted Answer

Yes. You can delete your account from your Profile Settings.

Question 55

How do I contact support?

Accepted Answer

Email support@designar.ai anytime, or reach us on Instagram at https://www.instagram.com/designar.ai. You can also check the help center for answers and tutorials.

Question 56

I found a bug. How do I report it?

Accepted Answer

Use the "Report a bug" button on the "AI Tools" page, or email support@designar.ai with a short description and a screenshot if you can. It helps us fix it faster.

Question 57

Do you have tutorials?

Accepted Answer

Yes. Each tool has its own guide inside the platform, and the help center has answers to common questions.

Question 58

How does the referral program work?

Accepted Answer

Share your referral code with a friend. When they sign up using your code, you both receive tokens.

Question 59

Where do I find my referral code?

Accepted Answer

Go to Profile and open the "Refer a Friend" section. You can copy your code there, or use the share button to send it through WhatsApp, email, or any app. The same section is where you enter a code if someone referred you.

Question 60

How many tokens do I get for a referral?

Accepted Answer

You and your friend each receive 10 tokens when they sign up with your code.

Question 61

I forgot to enter a referral code when I signed up. Can I still add it?

Accepted Answer

Yes, but only once and only if you have not added one before. Go to Profile, open the "Refer a Friend" section, and enter your friend's code. You both receive tokens. After that, the option disappears.

Question 62

Can I refer more than one person?

Accepted Answer

Yes. There is no limit on how many friends you invite. Each valid signup rewards you both.